Terms & Conditions

Site Terms and Conditions

The information contained in this website is provided by Innovista for your general information and use only. Use of this website or any information found on it is entirely at your own risk. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or of the website content. Content is subject to change without notice. In no event will we be liable for any loss or damage arising out of, or in connection with, the use of this website.

You must not misuse this website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

This website contains links to websites outside of Innovista's control. Innovista has no responsibility for the content of those websites, nor does a link necessarily imply that we endorse the content or its provider.


This website and its content is copyright © Innovista International 2012. All rights reserved. Content may be redistributed, reproduced or shared via social networks for personal and/or non-commercial use, acknowledging Innovista as the source of the material.

All video content is property of Innovista, music is used under license. Do not redistribute, copy, re-encode, retail, broadcast, modify or edit any videos found on this website.

Glad You Asked Terms and Conditions

Glad You Asked is sold by Innovista International, the creators of the resource.


Payment transactions may be made in the following currencies:
Pounds Sterling – For sales within the UK
Euros – For sales within the rest of Europe
US Dollars – For all other worldwide sales


Innovista International product prices include the cost of shipping worldwide. We send products using the Royal Mail second class service, for items within the UK, and Standard Airmail services for shipping outside of the UK. We generally dispatch your goods the working day after you placed your order and will notify you on receipt of the order if this differs. As a guide, second class post is usually delivered within three to five working days within the UK. Airmail services will generally deliver in three working days within Europe or five working days outside of Europe. If your item hasn't arrived after a week, please let us know.


Innovista International is committed to providing the highest quality products to our customers. However, on rare occasions products may be found to be faulty or defective and in keeping with our commitment to providing you with excellent service, we offer the following returns facilities:

We will accept the return of faulty products for full refund or replacement (subject to testing). However, we will only accept unwanted products for refund within 7 days of delivery, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition.

You may cancel your order for any item purchased on this website, for a full refund within seven days.

To cancel please email, or write to us within seven days of delivery of your items. Please quote your order number and state the reason for return.

Please return to:
Glad You Asked
Innovista International
Meridian House
Sandy Lane West
United Kingdom

Where appropriate the cost of returning the product(s) will be refunded to you.

These terms do not affect your statutory rights.


If you have any questions regarding this, please use the Contact Us page to get in touch